Infrastructure Monitoring Maturity: Modeling Technology, Process and Culture


Every enterprise is constantly evolving its approach to infrastructure monitoring. In an era when many IT organizations are transforming themselves from cost centers into business enablers, the maturity of an organization’s approach to infrastructure monitoring becomes critical. The IT operations team must move beyond ad hoc monitoring and embrace an approach that actively optimizes the infrastructure for business innovation and agility. A maturity model for infrastructure monitoring offers enterprises guidance on how to achieve that goal.

A maturity model begins with having the right technology for visibility over your end-to-end infrastructure, but it doesn’t end there. People are a major piece of the puzzle, too. A mature organization must have the right processes in place to optimize monitoring and it should develop a culture that advances a service quality mentality rather than a device-centric view.

Join Shamus McGillicuddy, senior analyst at Enterprise Management Associates (EMA), and Scott Frymire, director of marketing at SevOne Inc., for a discussion that looks at: